At Qudos Insurance, a trading style of Secure Risk Solutions Limited, we are committed to delivering high standards of service. However, if something has gone wrong, we want to hear from you so we can put things right as quickly as possible.

Step 1: Get in Touch

You can make a complaint using the Contact Us form on our website: qudosinsurance.com

To help us deal with your complaint efficiently, please provide the following details:

  • Your full contact information
  • The relevant policy or claim number
  • A clear description of what has gone wrong
  • What you would like us to do to resolve the matter

In many cases, we are able to resolve concerns within 3 working days, so please do reach out without delay.

Step 2: If We Can’t Resolve It Quickly

If we’re unable to resolve your concerns promptly:

  • We will acknowledge your complaint without delay
  • A dedicated complaint handler will be assigned to review your case
  • We will conduct a thorough and impartial investigation
  • You’ll receive regular updates so you can keep track of progress
  • Our aim is to resolve the matter as swiftly as possible

We will provide a final written response within 8 weeks of receiving your complaint. This will either:

  • Outline the outcome of our investigation, or
  • Explain why we have not been able to respond in full yet

 Step 3: If You Remain Dissatisfied

If you are unhappy with our final response, or if 8 weeks have passed and we’ve been unable to resolve your complaint, you have the right to refer your complaint to the Financial Ombudsman Service.

This is a free and impartial service that helps resolve complaints between consumers and financial services firms.

Contact Details:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

Please note:

  • The Ombudsman can only consider your complaint after we’ve had a chance to respond
  • You must contact them within 6 months of our final written response
  • Their decision is binding on us, but not on you
  • Contacting the Ombudsman does not affect your legal rights

If you have any further information, or feel we may not have fully addressed your concerns, please don’t hesitate to contact us again — we’re here to help.

Secure Risk Solutions Limited (Trading as Qudos Insurance)
Trust House, New Augustus Street, Bradford, BD1 5LL
Email: info@securers.co.uk