Residential Landlords’ Emergency Solutions
Fast, 24/7 Emergency Protection for Your Property and Peace of Mind for Your Tenants
When Things Go Wrong, We Put Them Right – Fast
As a landlord, protecting your property isn’t just about buildings insurance — it’s about what happens when disaster strikes.
A burst pipe at 2am. A broken boiler in winter. Lost keys. Power failure. These aren’t just inconvenient — they can be costly, urgent, and damaging to your tenant relationships.
Our Residential Landlords’ Emergency Solutions policy, powered by Qudos Insurance in partnership with ARAG Plc, gives you round-the-clock emergency support, nationwide contractor access, and peace of mind.
What Does the Policy Cover?
When an insured emergency arises, we’ll send a qualified tradesperson to your property to make it safe, secure, and habitable.
You’re covered for:
- Complete breakdown of the main heating system
- Plumbing and drainage issues – including burst pipes and blocked drains
- Damage to external doors, windows, or locks that compromises security
- Failure of the only toilet at the property
- Loss of domestic electricity or gas supply
- Lost keys – when the tenant cannot gain access
- Vermin infestations causing damage or health risks
- Alternative overnight accommodation for tenants when the property is unsafe to stay in
Cover Limit: Up to £1,000 per emergency, including VAT, labour, call-out charges, and materials.
Why Landlords Choose This Policy
- Available 24/7, 365 days a year – no delays, no stress
- Contractors fully vetted and dispatched by ARAG – no searching for tradespeople
- No excess or unexpected charges – all fees included within the claim limit
- All repairs backed by a 12-month workmanship guarantee
- Simple claims process – handled by a UK-based team
Real Claims – Real Results
BOILER BREAKDOWN
On a freezing Saturday, a tenant with three children lost heating. We sent a contractor the same day. The part was ordered and fitted within 24 hours. The family had heat by Sunday.
BURST PIPE
A leak caused water to pour through a ceiling. We immediately dispatched an emergency plumber, preventing serious damage and reducing liability for the landlord.
SECURITY BREACH
A burglary left a rented flat with a shattered front door. We arranged emergency boarding the same night and the tenant felt safe again by morning.
Optional Add-ons & Enhanced Support
- Annual Gas Boiler Servicing – Available on a pay-per-use basis at discounted rates
- Support for Renewable Heating Systems – Including biomass boilers, air source and ground source heat pumps. If your system isn’t compatible with our contractors, we’ll reimburse up to £1,000 when you use your own
- Extended Protection – All permanent repairs are guaranteed for 12 months
How to Make a Claim
Protect Your Firm. Defend Your Reputation. Safeguard Your People
In the event of an emergency:
- Call our 24/7 emergency helpline (number provided on your policy docs)
- Provide your name, property address, and a description of the issue
- We’ll arrange for a qualified local contractor to attend
- If alternative accommodation is needed, we’ll authorise and reimburse upon receipt of documentation
Important: Do not call out your own contractor unless specifically authorised, or your claim may be declined.
Who Is This Policy For?
This solution is ideal for:
- Individual landlords
- Portfolio landlords
- Letting agents managing multiple residential units
- HMOs (subject to individual property eligibility)
Whether you manage one flat or multiple properties, we make sure you’re prepared for the unexpected.
Reach out to us
If you have any questions or need further assistance with any of our insurance products please use the form and reach out to us.
One of your team members will be back in touch shortly after.